Experienced, not overwhelming
The technical background is deep, but the service is built for normal life at home. You get clear explanations, calm support, and practical fixes instead of jargon.
Home visits across Fife
Friendly home IT help with a strong eye for security.
Practical in-person help with slow computers, Wi-Fi problems, printers, email, scam awareness, account recovery, and multi-factor authentication, backed by 20+ years in Enterprise IT and cyber security.
20+ years in Enterprise IT
Cyber security experience
Patient, jargon-free help
In-person visits only
Why this works
Enterprise-grade experience, explained like a neighbour would.
Security is part of the job
Scam messages, weak passwords, and confusing sign-in prompts are now common home IT problems. Security support is built into the service, not treated as an afterthought.
Local and personal
People often want somebody trustworthy in the room who can see the printer, router, laptop, and phone together. Home visits make that much easier.
Clear before booking
Pricing and any travel charges are confirmed before the visit starts, so there is no awkwardness later.
Services
Support for the tech problems that actually happen at home.
Practical, patient support for everyday technology problems, plus the security checks that help people stay confident online.
Slow PCs and laptops
Troubleshooting for poor performance, updates, storage issues, and getting an older machine usable again.
Wi-Fi and broadband help
Sorting weak signal, dropped connections, awkward router setups, and home network issues that make streaming or working from home frustrating.
Printers and device setup
Help getting printers, tablets, phones, laptops, and home devices talking to each other properly without the usual trial and error.
Email, accounts, and new devices
Support with email setup, password resets, transferring to a new device, and making sign-in less painful.
Scam awareness and security checkups
Practical guidance on suspicious emails, fake calls, dodgy popups, and safer browsing habits.
Multi-factor authentication help
Setting up app-based MFA, checking recovery options, and making sure key accounts are more secure without locking you out.
Security matters
Scam awareness and account safety deserve the same attention as Wi-Fi and printers.
A big part of home IT help now is helping people stay safe online. That includes spotting scam messages, tightening account security, checking devices for obvious risks, and setting up multi-factor authentication without encouraging the sort of remote access habits that scammers abuse.
Security checkup
Accounts, device basics, scam awareness, and safer sign-in setup.
Review common scam signs in email, texts, and fake support calls.
Set up multi-factor authentication on important accounts like email and banking.
Check password habits and recovery options for the accounts that matter most.
Talk through browser warnings, popups, and what to ignore versus what needs action.
Look at simple device hygiene like updates, antivirus, backups, and safer defaults.
Leave you with a clear sense of what changed and what to watch for next time.
How it works
Simple from the first message onwards.
01
Start with a quick conversation
You explain the problem in plain English so the visit can be planned properly.
02
Get a clear plan and price
Before anything is booked, you get a straightforward idea of the likely work involved.
03
Book an in-person visit
Work is carried out face to face at home, with any travel charge agreed in advance.
04
Leave things simpler than before
The goal is not just to fix the immediate issue, but to leave you more confident and secure.
Pricing
Clear before you book.
Before visiting, a quick phone call helps clarify the job and gives you an estimate. In most cases, you can be offered a fixed price upfront or a maximum booking cost.
Straightforward hourly pricing
£80 per hour is the standard rate, with the option to agree a fixed price or maximum booking cost before the visit.
Travel charges explained in advance
Fife is the main coverage area. Falkirk work can be offered by arrangement.
No-fix, no-fee approach
You only pay if the problem is resolved, which keeps the offer simple and fair.
Quick phone call first
A short call before the visit helps shape the estimate and avoids wasting your time.
Areas covered
Built around Fife, with Falkirk by arrangement.
Most appointments are aimed at home users in Fife. Falkirk work can also be booked where it makes sense, with any travel charge confirmed before the visit.
Covering towns across Fife including Dunfermline, Kirkcaldy, Glenrothes, St Andrews,
Cupar, Leven, Rosyth, Inverkeithing, Cowdenbeath, and nearby areas.
FAQ
The common questions people ask before booking.
Do you repair physically broken laptops or screens?
Broken screens, charging ports, and other hardware repairs are best directed to a local repair shop. The service is focused on support, setup, troubleshooting, and security rather than bench repair.
Can you help older relatives avoid scams?
Yes. I can talk through suspicious emails, texts, fake support calls, popups, and account warnings in plain English, then help put safer habits and account protection in place.
Do you cover Falkirk as well as Fife?
Yes, by arrangement. Fife is the main coverage area, but Falkirk visits may be possible, with any extra travel charge confirmed before booking.
Can you help with Apple devices too?
Yes, for setup, accounts, email, Wi-Fi, security, and everyday troubleshooting. For hardware repair, the recommendation is to use manufacturer-approved services such as EE for Apple repairs.
Contact
Tell us what is going wrong.
Use the quick form if email is playing up, or call directly if the problem is urgent. A short phone conversation usually comes first, followed by an in-person visit where the work is carried out face to face.